Privacy Policy
Effective date: April 25, 2026
1. Information We Collect
We collect information you provide directly, such as your name, email address, business name, and payment details when you create an account or use our services. We also collect usage data automatically, including IP addresses, browser type, pages visited, and interaction patterns to improve our platform.
2. How We Use Your Data
We use the information we collect to provide and maintain our CRM services, process payments, send transactional communications (such as invoice notifications and appointment reminders), improve our platform, and comply with legal obligations. We do not sell your personal data to third parties.
3. Third-Party Services
We use Stripe to process payments. When you make a payment through Desert Labs, your payment information is handled directly by Stripe in accordance with their Privacy Policy. We may also use third-party services for email delivery, analytics, and infrastructure hosting. These providers only receive the data necessary to perform their services.
4. Data Retention
We retain your account data for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your data within 90 days, unless we are required to retain it for legal or regulatory purposes.
5. Cookies
Desert Labs uses essential cookies to maintain your session and authenticate your account. We do not use third-party advertising cookies. Session cookies expire when you close your browser or after a period of inactivity.
6. Your Rights
You have the right to access, update, or delete your personal information at any time through your account settings. You may also request a copy of the data we hold about you or ask us to restrict its processing. To exercise these rights, contact us at the email address below.
7. Security
We implement industry-standard security measures, including encryption in transit (TLS) and at rest, to protect your data. While no method of transmission over the internet is completely secure, we take reasonable steps to safeguard your information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through a notice on our platform. Your continued use of Desert Labs after changes are posted constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at support@desertlabssoftware.com.